Refund and Return Policy – Helpali

At Helpali, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, please review our refund and return policy below to understand how to proceed.

1. Return Eligibility

  • We gladly accept returns and exchanges within 30 days of receipt.
  • Items must be in their original condition—unused, unwashed, with all tags attached, and in the original packaging.
  • Please note that clearance items, sale products, and certain accessories may not be eligible for return.

2. How to Initiate a Return or Exchange

To start a return or exchange:

  1. Contact Us – Email info@helpali.xyz or call 307-621-0431 with your order number and reason for return or exchange.
  2. Return Instructions – Our team will provide you with return instructions and the return address. Please ship your return within 7 days of receiving our instructions.

3. Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Please note that refund processing times may vary depending on your payment provider.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or variant, please specify this when you contact us.
  • Once the original item is returned, the new item will be processed and shipped to you.
  • If the desired item is unavailable, we will offer a store credit or refund.

5. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Clearance or sale items
  • Gift cards
  • Personal items (e.g., pet hygiene products, opened food items) for health and safety reasons

6. Damaged or Defective Products

  • If you receive a damaged or defective item, please notify us within 48 hours of receipt.
  • We will arrange a replacement or full refund at no extra cost to you.
  • Ensure you provide clear photos of the defect or damage when you contact our support team.

7. Shipping Costs for Returns

  • The customer is responsible for return shipping costs unless the return is due to:
    • A damaged or defective product
    • An error on our part
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Late or Missing Refunds

  • If you haven’t received your refund after the processing period, please:
    1. Check your bank account again.
    2. Contact your credit card company or bank, as processing times may vary.
    3. If you have done all of this and still have not received your refund, please contact us at info@helpali.xyz.

9. Contact Us

For any questions or further assistance with returns, exchanges, or refunds, please reach out to our customer service team:

📧 Email: info@helpali.xyz
📞 Phone: 307-621-0431

Thank you for shopping with Helpali – your satisfaction is our priority! 🐾