Payment Policy – Helpali

At Helpali, we are committed to providing a secure and hassle-free payment experience for our customers. Please review our payment policy below to understand our accepted payment methods, billing process, and security measures.

1. Accepted Payment Methods

We accept the following payment methods for all orders:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Cryptocurrency Payments (Bitcoin, Ethereum, and selected cryptocurrencies)
  • Bank Transfers (available for bulk or custom orders)

Please note that payment options may vary based on your location.

2. Payment Processing

  • Payments are processed immediately upon order placement.
  • We use advanced encryption and fraud prevention technology to secure transactions.
  • If a payment is declined, please check with your bank or payment provider before attempting again.

3. Currency & Pricing

  • All prices on our website are displayed in USD ($) unless otherwise specified.
  • Customers may be charged in their local currency, depending on their bank’s exchange rate and conversion fees.
  • Prices are subject to change without prior notice due to market fluctuations or special promotions.

4. Taxes & Additional Charges

  • Sales tax, VAT, or import duties may apply based on your location.
  • Customers are responsible for any customs fees or international transaction charges.

5. Order Confirmation & Invoices

  • Once a payment is successfully processed, an order confirmation email will be sent.
  • If you do not receive a confirmation email within 24 hours, check your spam folder or contact us.
  • Invoices for purchases can be requested via email.

6. Payment Security

  • All transactions are protected by SSL encryption to ensure security.
  • Helpali does not store sensitive payment details such as credit card numbers.
  • We reserve the right to cancel and refund any suspicious or fraudulent transactions.

7. Refunds & Chargebacks

  • Refunds are processed according to our Refund & Return Policy.
  • If you believe an unauthorized charge has been made, please contact us immediately.
  • Chargebacks without prior communication may result in account suspension or order restrictions.

8. Subscription & Recurring Payments (If applicable)

  • Some products or services may be available on a subscription basis with recurring payments.
  • Customers will be notified before each billing cycle and can cancel their subscription anytime.

9. Failed or Declined Payments

If a payment fails, please check:

  • Whether your card has sufficient funds.
  • If your bank has placed any restrictions on your card.
  • Whether your billing information is correct.

If the issue persists, try a different payment method or contact your bank for assistance.

10. Contact Us

For any payment or billing-related inquiries, please reach out to us:

📧 Email: info@helpali.xyz
📞 Phone: 307-621-0431

Thank you for shopping at Helpali – your trusted pet store for quality pet products! 🐾