Sales Policy – Helpali

At Helpali, we are committed to providing a seamless shopping experience. Please read through our sales policy to understand our procedures for order processing, shipping, payment, and promotions.

1. Order Processing

  • Orders are processed within 24-48 hours of being placed.
  • Once processed, you will receive a confirmation email with details of your purchase and an estimated delivery timeframe.
  • If any issues arise with your order, our customer service team will promptly notify you.

2. Shipping and Delivery

  • We offer multiple shipping options, including standard and expedited delivery.
  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times:
    • Standard shipping: 5-7 business days
    • Expedited shipping: 2-3 business days
  • A tracking number will be provided once your order is dispatched, allowing you to follow your package.

3. Payment Methods

Helpali accepts a variety of secure payment methods for your convenience, including:

  • Major credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • Online payment systems (e.g., PayPal)
  • All transactions are processed securely to protect your personal and financial information.

4. Sales Tax

  • Sales tax is applied to purchases based on your shipping address and local regulations.
  • The applicable tax amount will be calculated and displayed at checkout before you complete your order.

5. Special Offers and Promotions

  • Helpali frequently offers promotions, discounts, and special deals.
  • All promotional offers are subject to specific terms and conditions, which will be provided during the promotion period.
  • Some sale or promotional items may have limited availability and may not be eligible for returns or exchanges.

6. Product Availability and Pricing

  • All products listed on our website are subject to availability.
  • We make every effort to keep our inventory updated; however, if a product is out of stock, we will contact you to offer alternatives or a refund.
  • Prices are displayed in USD and may change without prior notice.

7. Order Modifications and Cancellations

  • If you wish to modify or cancel an order, please contact us as soon as possible at info@helpali.xyz or call 307-621-0431.
  • Once an order has been processed and shipped, we may not be able to make changes or cancel it.

8. Customer Support

Our customer service team is here to assist you with any questions or issues related to:

  • Product inquiries
  • Order status
  • Payment issues

Contact Us

📧 Email: info@helpali.xyz
📞 Phone: 307-621-0431

Thank you for shopping with Helpali – your trusted store for high-quality pet supplies!